Refund policy

Last updated: October 30, 2026

Returns & Exchanges

I accept returns and exchanges on unused, unopened items within 14 days of delivery. To start a return, email mapleandfang@gmail.com with your order number and I'll walk you through the next steps. Items must come back in their original condition and packaging.

Non-Returnable Items

Because many of my products are handmade or consumable, these can't be returned or exchanged unless they arrive damaged or defective:

• Loose herbs
• Ritual oils that have been opened
• Incense that has been opened
• Candles and spell jars that have been burned, opened, or used

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact me within 7 days of delivery with a photo of the item and I'll arrange a replacement or refund.

Refunds

Once I receive and inspect your return, I'll let you know whether it's approved. Approved refunds go back to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to my error.