Terms & Policies

Shipping & Returns · Terms of Service · Privacy Policy

Shipping & Returns

Last updated: October 30, 2026

Here's how I prepare and ship your order, and how returns and exchanges work if something isn't right.

Processing Time

Most orders are packed by hand and ready to ship within 2–4 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

Standard shipping: a flat $8 per order
Free standard shipping on orders of $70 or more
Express shipping: a flat $15 per order

Delivery estimates at checkout come from the shipping carrier and are not guaranteed. Once your order ships, you'll get a confirmation email with tracking.

Where I Ship

I currently ship within the United States only. If you're outside the US and would love to order, email me first and I'll let you know what's possible.

Lost, Damaged, or Delayed Packages

I take care packing every order, but I'm not responsible for packages lost, delayed, or damaged by the carrier once they leave my hands. If your order arrives damaged or you think it's been lost in transit, contact me within 7 days of the delivery date (or expected delivery date) and I'll help make it right.

Returns & Exchanges

I accept returns and exchanges on unused, unopened items within 14 days of delivery. To start a return, email mapleandfang@gmail.com with your order number and I'll walk you through the next steps. Items must come back in their original condition and packaging.

Non-Returnable Items

Because many of my products are handmade or consumable, these can't be returned or exchanged unless they arrive damaged or defective:

Loose herbs
Ritual oils that have been opened
Incense that has been opened
Candles and spell jars that have been burned, opened, or used

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact me within 7 days of delivery with a photo of the item and I'll arrange a replacement or refund.

Refunds

Once I receive and inspect your return, I'll let you know whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to my error.

Terms of Service

Last updated: October 12, 2026

Welcome to Maple & Fang. These Terms of Service ("Terms") govern your access to and use of our website, products, and services (the "Services"). By visiting the store or placing an order, you agree to be bound by these Terms. Please read them carefully.

About the Store

Maple & Fang is powered by Shopify, which provides the online e-commerce platform that allows us to sell our products to you.

General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission.

Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

Spiritual & Decorative Use

Herbs, oils, spell jars, incense, and other products are sold for spiritual and decorative use only. They are not food, medicine, or a substitute for professional advice, and are not intended to diagnose, treat, or cure any condition.

Products & Descriptions

Many products are handmade or natural, so slight variations in color, shape, size, and scent are normal and part of their charm, not a defect. Every effort is made to show products accurately, but we can't guarantee your screen's display of colors will be exact.

We reserve the right, but are not obligated, to limit the quantities of any products we offer, and to discontinue any product at any time.

Pricing & Billing

Prices are subject to change without notice. We reserve the right to refuse any order, and to limit or cancel quantities purchased per person, household, or order.

Third-Party Links

Certain content, products, and services available via our Services may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us; we are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites.

Prohibited Uses

You may not use our site or Services for any unlawful purpose, to violate any laws, to infringe upon our or others' intellectual property rights, to harass or discriminate, to submit false or misleading information, to upload viruses or malicious code, or to interfere with the security features of the Services.

Disclaimer & Limitation of Liability

We do not guarantee that use of our Services will be uninterrupted, timely, secure, or error-free. In no event shall Maple & Fang, its owners, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our Services or products, even if advised of the possibility of such damages.

Indemnification

You agree to indemnify and hold harmless Maple & Fang from any claim or demand made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable in our place of business, without regard to its conflict of law provisions.

Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the Services following any changes constitutes acceptance of those changes.